Updated: January 6, 2020
Ruckus Tix is powered by Geotix. Ticket purchases and information on this site are processed and stored by Geotix, and your use of this site is subject to the policy below.
a. “Client” means a client of the Geotix software as a service. A Client may be an Organizer or Network Partner, as defined below.
b. “Organizer,” means an event organizer using the Services to create events displayed on the Platforms (defined below) for consumers using the Services (defined below).
c. “Network Partner” means an individual or business that uses the Services as an agent of Geotix to provide event listing and ticketing services to Organizers or other third parties (e.g. venues).
d.“Data Subject”, “You”, or “Your” means any person whose Personal Data is collected or processed by Geotix.
e. “Party” or “Parties” means a party to this Agreement and/or its associated IO(s), whether a Network Partner, Organizer, or User.
f. “Personal Data” or “Data” is defined as any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person; (Art. 4, GDPR).
g. “Services” means the services provided by Geotix through the Geotix website and its associated software as a service.
h. “Platforms” means the Network Partner’s ticketing domain, Network Partner’s mobile app, and all ticket sale outlets utilized by Network Partner.
i. “User” means any user of the Geotix website and its associated software as a service, including, but not limited to, Organizers, Network Partners, and Consumers.
j. “User Account” means an account provided by Geotix to Network Partner, Organizer, or User, which provides access to the Services.
2. Data Privacy in General.
a. We respect data privacy and all data privacy rights. We aim to process and store any Personal Data received from Users and Clients or any third party in accordance with applicable data protection laws.
b. We will not share Personal Data with any third parties except where necessary for the performance of legal contracts, and to provide the services Users have requested and consented to. We aim not to collect, process, or store Personal Data for any purpose other than to provide Our Services and comply with Our obligations to Users and Clients.
c. We realize that data transmission over the Internet (for example, when communicating via e-mail) may have security gaps. Therefore, whenever possible We use encrypted communication connections and up-to-date security software.
3. What Data does Geotix Receive?
Geotix receives many types of data from our Clients, Users, Ticket Purchasers, and other parties including:
a. Communication Data: Data sent to Us when someone contacts Us including via website contact forms, in-app communications and via email, text, social media messaging or social media posts.
b. Customer Data: Data related to purchases and contracts created with Geotix including name, title, billing and/or shipping address, email address, phone number, other contact information, purchase details and financial information.
c. User and Technical Data: Website and App User Data including cookies and website analytics, IP address, User Account Data, and device information.
d. Marketing Data: Contact information and user preferences related to marketing and communications from Geotix.
e. Third Party Data: Geotix Clients may provide us with contact information of third parties for us to execute our contractual obligations. Also, Geotix may receive data from third party vendors or service providers such as Google, Facebook, etc., related to marketing or advertising.
4. What does Geotix do with this Data?
Geotix uses Personal Data to:
a. Respond to and initiate business-related and marketing communications;
b. Execute contractual relationships;
c. Provide the Services
d. Improve User experiences on our Website and other Platforms.
5. Where and How does Geotix store this Data?
a. All Data is securely stored on servers that are assigned to our company and located in Virginia, USA. Data will only be transferred to third parties to facilitate provision of the Services.
b. Data will be deleted when Geotix no longer needs to keep it or if you have instructed Us to delete it.
6. What is Geotix’s legal basis to collect and process Data?
Geotix collects and processes the above described Data in order to comply with its contractual obligations, for communicating with Users and to administer our website and business. Our lawful ground for processing this Data is our legitimate interest in providing our services, maintaining business records, communicating with Users, performing our contractual obligations and growing our business through marketing.
Geotix also obtains Your consent to collect and process Data.
Cookies are pieces of information about when and how you use websites. Geotix collects some cookies about Your use of Our website in order to improve Your experience and our Services.
You can set Your external browser to notify You when a cookie is sent. You can decide whether to accept or refuse the tracking of cookies. But, if You choose to turn off cookies, it may affect Your ability to access or use the Services.
8. Third Party Services.
a. Geotix may need to share or transmit Data to third party service providers to execute the Services.
9. Data Security.
a. Geotix makes security a priority and utilizes security measures to protect against unauthorized access to or the unauthorized modification, publication or destruction of Data. These security measures include internal audits of data collection, storage and processing practices and security as well as physical security measures to protect against unauthorized access to the systems where we store Data.
b. Geotix restricts Data access to Geotix employees, contract workers and agents who need such information in order to provide, develop or improve the Services. These individuals are subject to confidentiality obligations and may be subject to disciplinary action, including dismissal and prosecution, if they fail to meet these obligations.
10. Data Rights.
a. Right to Access and Correction:
You may request that We confirm to You whether We are processing Your Personal Data and what Data We are processing. If Your information is incorrect or incomplete, You may request that Your information be corrected or completed. If We have shared Your information with third parties, We will inform them of the correction, to the extent required by law.
b. Right to Erasure:
If the legal requirements exist, You can request immediate deletion of Your Personal Data from Us. This is especially the case when:
i. Your Personal Data is no longer needed for the purposes for which it was collected;
ii. the legal basis for the processing was Your consent only and You have revoked it;
iii. You have objected to processing for promotional purposes;
iv. You have objected to processing based on the legal basis balance of interests for personal reasons and We cannot prove that there are legitimate reasons for processing;
v. Your Personal Data has been processed unlawfully; or
vi. Your Personal Data must be deleted in order to comply with legal requirements.
If We have forwarded Your data to third parties, We will inform them about the deletion, insofar as required by law. Please note that Your erasure right is subject to restrictions. For example, We may not or must not delete data that We still need to retain due to legal retention requirements. Also, data that We need in order to assert, exercise or defend Our legal rights is excluded from Your cancellation right.
c. Right to Object to Processing
If the legal requirements are met, You can request a limitation of Data processing from Us. Relevant circumstances include when:
i. You dispute the accuracy of Your Personal Data that we have (We must have the opportunity to verify this);
ii. the processing is not lawful and You require a restriction of use instead of erasure (see the previous section);
iii. We no longer need Your information for the purposes of processing, but You need it to assert, exercise or defend Your rights;
iv. You have raised an objection for personal reasons, we can halt processing until your objection has been evaluated.
If You can show a valid right to restrict processing, We mark the Data in question to ensure that it is processed only within the limits that apply to such restriction (for example, to defend legal claims or within the parameters of Your consent).
d. Right to Data Portability
You have the right to receive personally identifiable information You have given to Us for fulfillment of the contract or on the basis of consent in a transferable format. In this case, You can also request that We transmit this data directly to a third party, insofar as this is technically feasible.
t to Revoke Your Consent
If You have given Us consent to the processing of Your data, You can withdraw it at any time for future processing. The lawfulness of the processing of Your data prior to revocation remains unaffected.
f. Right to Object to Direct Marketing
You can also object at any time to the processing of Your Personal Data for advertising purposes. Please note that there may be an overlap between Your revocation and the use of Your data as part of an ongoing campaign.
g. Right to Object for Personal Reasons
You have the right, for reasons that arise from Your particular situation, to object to Our processing of Your Data to the extent that the processing is based on a legitimate interest basis. We will then stop processing Your data, unless We can – in accordance with legal requirements – prove compelling legitimate reasons for further processing that outweigh Your rights.
h. European Union Right of Appeal to a Supervisory Authority
European Union residents have the right to file a complaint with a data protection authority. In particular, EU residents can contact the data protection authority, which is responsible for their place of residence or state, or who is responsible for the place where the violation of data protection law has taken place.
11. California Privacy Rights.
California residents have a right to request that Geotix disclose what personal information we collect from you and whether, and how, we disclose or sell that personal information. California residents may also request that we delete any personal information collected or maintained by us from you. To submit a request for a list of the categories of personal information collected from you or to request that Geotix delete your personal information, please email us at [email protected] or send a letter to us at the following address:
Geotix Privacy Request
125 Park St., Suite 100
Traverse City, MI 49686
United States of America
To verify your request, we may request certain information from you to confirm that you are an Geotix user, such as your phone number, username, email address, city, state, or geographic location. You may also designate an authorized agent to make a request to Geotix to disclose or delete your personal information. To do so, you must provide Geotix with proof that the individual or business has been appointed as your agent, such by providing a a signed power of attorney form, and provide accurate responses to any information requested by Geotix that may be necessary to confirm that you are a Geotix user, such as your phone number, username, email address, city, state, or geographic location. California residents have a right not to receive discriminatory treatment by Geotix for their exercise of these rights conferred under California law.
Asserting Your Rights
If you wish to assert any of the above described rights, please address Your request by stating Your current address, Your date of birth and Your e-mail address to:
We will use Your information provided in this request exclusively for comparison with the information in our database and thus for the protection of Your Personal Data against access by unauthorized third parties.
Questions and Suggestions
If You have any questions or suggestions about data protection, We look forward to receiving Your mail.
Please send written inquiries to:
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